We apologize to all who are affected by the disruption.ĭiagnosis: Customers may be unable to access Cloud resources in europe-west9-a We will provide an update by Wednesday, 00:30 US/Pacific with current details. Customers are advised to fail over to other zones if they are impacted. There is no current ETA for recovery of operations in europe-west9-a, but it is expected to be an extended outage. Google Cloud posted regular updates sharing what they could, such as this, four hours into the incident: “Summary: We are investigating an issue affecting multiple Cloud services in the europe-west9-a zoneĭescription: Water intrusion in europe-west9-a led to an emergency shutdown of some hardware in that zone. There was little to tell customers beyond that they needed to fail over to other regions. The incident caused the entire europe-west-9 region to be inaccessible for around 14 hours. The incident at Google Cloud was a particularly nasty one flames spread through a data center hosting the europe-west-9-a zone, and also some clusters from the europe-west-9-c zone. I like that every status update followed this template: “Summary: ” ![]() Google Cloud is the only cloud provider that preserved the incident communication log on the incident page, so we can see which updates occurred and when. How did the cloud providers communicate during the incidents? A summary: How each cloud provider communicated during the incident, and how easy incident notes are to find after an outage is resolved ![]()
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